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Complete portfolio of solutions and services for managing enterprise IT infrastructures.
We provide Infrastructure Management Services to enterprises for scaling up their IT Infrastructure to support business growth, manage global networks, databases and applications.
BOB-IMS will help to manage your complex IT infrastructure by providing the right skills and processes to reliably deliver and improve performance of your secure infrastructure. We offer a very flexible service model to suite each organizations business need.
Our approach starts with understanding of organization's requirement and portfolio analysis. We then study the interoperability of your processes and BOB-IMS processes, and constantly strive to improve efficiency and productivity. Outcome of our service offering is to scale up the performance and serve internal customer by exceeding the expectation.
BOB-IMS right-sizes the team with desired skills and experience to bring to you the best support services to your mission critical IT infrastructure.
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Management Services |
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Desktop Management |
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Our standard desktop support services are focused on helping IS managers ensure quick deployment and standardization of desktops across the organization for cost and time savings with better manageability and productivity. |
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Core Offerings |
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Desktop computer configurations |
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Standard office application management |
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Technology refresh upgrades |
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Single point of contact maintenance |
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Customized software suite - can include office suite, e-mail, and Internet browser etc |
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IT help desk services - Resolutions and Service enhancements |
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Server & Backup Management |
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We help you manage your server environment and backup effectively to maintain performance at optimum levels. Our server and backup management offerings ensure that server parameters and operating systems are administered and tuned well. |
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Our Deliverables |
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Configuration management |
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Operating system administration |
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Performance monitoring of servers |
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Storage solutions management |
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Backup management and restoration drill exercises |
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Management of upgrades and patches |
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First level support and co-ordinate with vendors to resolve |
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Our offerings span multiple environments, platforms, operating systems and tool |
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Operating Systems: Solaris, Linux and all windows platforms |
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Clustered environment: Sun Clusters, Linux Clusters and Microsoft clustering |
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Storage solutions: SUN and HP |
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Backup software: Symantec |
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Network Management |
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Our portfolio of network services provides responsive and fully integrated system that connects enterprise with high secure, real-time access to people and information. We offer expertise on wide range of products available in the market like Cisco, Lucent, Nortel, and 3Com. |
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Our Services: |
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- Network architecture services
We assess existing network infrastructure, understand current and future networking needs, and formulate a network strategy and solution design to meet business needs today and in the future
- Network integration services
We plan and implement networking solution, including project management, installation planning, product installation and customization.
- Network outsourcing services
We improve network availability through remote monitoring, performance reporting and configuration management to resolve the challenges.
- Network management and support services
These include monitoring, reporting, configuration, performance and issue management. These services optimize network efficiency and pro-actively manage operational challenges to ensure smooth, uninterrupted 24/7 running.
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Messaging Systems Administration |
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With many applications riding over the messaging systems to touch the users, it becomes critical to ensure users are well connected. Our messaging systems management services help to ensure smooth functioning of messaging systems. Our offerings address the complete management of messaging systems and our services include: |
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Administration of mail servers |
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User account management |
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Backups and transaction log management |
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Monitoring mail queues |
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Managing post offices and mail boxes |
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Management of Internet mail systems |
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Implementation of mail policies |
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We offer services on wide range of products available in the market like Microsoft. Exchangewith Microsoft. Outlook, POP-based messaging infrastructure, Exchange 2000,2003, POSTFIX, QMAIL, SENDMAIL, Lotus Notes. |
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Storage Management |
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With today’s run-away storage growth and costs, organizations are proactively managing their storage resources, much as they manage other valuable and limited company resources. Storage resource management (SRM) policies and software tools can help to increase the ROI from existing storage investments, control storage costs and usage, and effectively plan for future storage growth.
At Bob, we can help to design, implement and monitor an effective Storage Resource Management Policy. This ensures that storage devices such as disks and file systems are kept available for business usage. It greatly reduces the effort and time spent on managing storage farms and backup jobs. The result is operational efficiency, higher utilization of storage/backup infrastructure and reduced Total Cost of Operation.
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Our expert teams support all your storage and backup management requirements like: |
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SAN / NAS / DAS / Backup solution design and deploy |
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Storage and backup monitoring and management onsite and offshore |
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Storage resource monitoring and management |
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Replication services |
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Business Engagement Model |
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Shared Resources |
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Dedicated Resources |
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Onsite-Offshore |
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Staffing |
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Our Value Proposition |
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- Reduced cost of operation
- Remote monitoring and management services.
- Highly skilled staff.
- Reliable and highly available infrastructure
- 24x7 monitoring.
- Real-time monitoring and management with timely escalations.
- Better support
- Improved end-user satisfaction through higher level of skills.
- Provide the reports and analysis.
- Availability and performance trends
- Infrastructure performance and availability improvement methods.
- End-user feedback on QoS
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